A British tourist’s holiday at the Lido Corfu Sun Hotel in Corfu has ignited a debate online after she complained about the lack of traditional English breakfast items like bacon and sausage. Susan Edwards, 69, described her TUI-booked holiday as a ‘nightmare’ due to the limited English food options, stating she was ‘sick to death of looking at rice.’ However, her criticisms have been met with strong defenses from other hotel guests and the hotel management, who highlight the diverse and fresh offerings.
Key Takeaways
- A British guest at Lido Corfu Sun Hotel complained about the absence of bacon, sausage, and sufficient chips, deeming the holiday a ‘nightmare’.
- Hotel management defended their menu, describing it as ‘generous and diverse’ with daily fresh salads, fruits, and hot/cold dishes.
- Other guests have rallied to the hotel’s defense on review sites, praising the food and facilities, with some sarcastically highlighting the availability of Scottish breakfast items.
The Initial Complaint
Susan Edwards, from Westerhope, Newcastle, expressed her deep dissatisfaction with the Lido Corfu Sun Hotel’s food selection. She stated that the breakfast options were limited to toast, hard-boiled eggs, or items in sauce, with no bacon or sausage. Edwards also mentioned receiving only one portion of chips during her entire stay and being tired of the rice and pasta dishes. She noted that the lack of clear labeling for dishes, particularly during a Greek night, made it difficult for her to find suitable food, especially given her ulcerative colitis condition. Consequently, she vowed never to book with TUI again.
Defense from Hotel and Guests
In response to Ms. Edwards’ complaints, the hotel management defended their menu, emphasizing that they offer ‘generous and diverse’ options daily, including fresh salads, fruits, and a variety of hot and cold dishes. This defense has been echoed by numerous guests on platforms like Tripadvisor and Google Reviews. Many regular visitors have lauded the hotel, rating it highly and dismissing the criticism as unfair. One particularly strong review, created in response to the controversy, sarcastically praised the hotel for not serving British food and instead highlighted an exaggerated menu of Scottish breakfast items like square sausage and haggis, alongside Irn Bru on tap, to mock the complaint.
Another reviewer, a regular visitor, also defended the hotel, humorously noting the excellent catering for ‘Scottish visitors’ with items like Tennant’s lager, Irn Bru, square sausage, scotch pies, haggis, mince ‘n tatties, Tunnock’s tea cakes, and Scottish Blend tea, while also praising the authentic Greek dishes.
Online Reviews and TUI’s Response
The majority of recent reviews on Google and Tripadvisor for the Lido Corfu Sun Hotel are overwhelmingly positive, with many five-star ratings published in the wake of Ms. Edwards’ criticism. These reviews commend the delicious food, great service, and the hotel’s accommodating policies for early arrivals and late departures. TUI, the travel company through which Ms. Edwards booked her holiday, acknowledged her dissatisfaction and stated they are in contact with her to reach a resolution, offering her £100 in holiday vouchers.