A British tourist’s complaint about the Lido Corfu Sun Hotel in Corfu, Greece, not serving enough English breakfast items like bacon and sausage has ignited a debate among other guests. The 69-year-old traveler described her holiday as a "nightmare" due to the perceived lack of familiar food options, including insufficient chips and an overabundance of rice. However, the hotel and many other patrons have pushed back against her claims, highlighting the diverse and generous menu.
Key Takeaways
- A British guest at Lido Corfu Sun Hotel complained about the absence of English breakfast staples like bacon and sausage.
- The guest also cited a lack of chips and dissatisfaction with other available dishes.
- Hotel management defended their menu as "generous and diverse," offering fresh salads, fruits, and hot/cold dishes daily.
- Other guests have defended the hotel, with some leaving positive reviews praising the food and facilities, and even sarcastically highlighting the lack of British food.
The Complaint
Susan Edwards, who booked her holiday through TUI, expressed her deep dissatisfaction with the Lido Corfu Sun Hotel’s food offerings. She stated there was "no food we could eat," lamenting the scarcity of chips and her fatigue with rice. Edwards, who has ulcerative colitis and needs to be careful about her diet, found the breakfast options limited to toast, hard-boiled eggs, or items in sauce, with no hot bacon or sausage. She reported receiving chips only once during her entire stay and found dishes like fish, sardines, pasta, and salads unappealing or unlabelled.
Defense of the Hotel
In response to the criticism, the hotel management defended their menu, describing it as "generous and diverse" with daily servings of fresh salads, fruits, and a variety of hot and cold dishes. Many regular guests have also taken to review platforms like Tripadvisor and Google Reviews to counter Ms. Edwards’ claims. Some reviews have been particularly strong, with one user creating a new account to rate the hotel five stars and brand critics as "pathetic chavs," stating, "Thankfully, no British food!"
Another reviewer, seemingly in jest, praised the hotel for catering to Scottish visitors with items like square sausage, Scotch pies, haggis, and Tunnock’s tea cakes, while also commending the delicious Greek dishes. The majority of recent reviews on Google Reviews have awarded the hotel five stars, with many praising the food and service.
TUI’s Response
TUI acknowledged Ms. Edwards’ experience and offered her £100 in holiday vouchers. A spokesperson stated that the company is "sorry to hear" about her dissatisfaction and is in direct contact with her to reach a resolution, emphasizing their priority to ensure customers have the best possible holiday experience.